Step-by-step Starting with Exchange 2010 SP1 multi-tenant: Manage your organizations

13Oct/1014

Step-by-step Starting with Exchange 2010 SP1 multi-tenant: Manage your organizations

This tutorial is part of 4 parts tutorial on Exchange 2010 multi-tenancy support
Part 1: Installation of Exchange 2010 SP1 in hosting mode
Part 2: Creating and deleting Organizations in Exchange 2010 SP1 hosting mode
Part 3: Managing Organization in Exchange 2010 SP1 hosting mode
Part 4: Sending and receiving emails in Exchange 2010 SP1 hosting mode

In part 1 of this tutorial we have seen how to install exchange 2010 SP1 in hosting mode and in part 2 we learned to Create and Delete organizations. I will show you today in this tutorial the basic management of an organization like creating/deleting mailboxes.

Managing mailboxes as a hosting company

Creating mailboxes

We need to make the difference here between you, as a hosting company, creating users in a specific organization and the Organization Administrator creating users for its own organization.

To create, as a hosting company, users for a specific organization you will need to use the powershell command new-mailbox that, also, got new attribute -Organization.
Assuming I want to create a new mailbox for myself in the Organization "TestOrg" the command will be

New-Mailbox "Antoine Khater" -UserPrincipalName akhater@testorg.com -Organization TestOrg

As you can see the mailbox was created with the quotas define in the service plan of the TestOrg organization and with an email address of akhater@testorg.com, and you can guess it will be located in the TestOrg organizational unit in Active Directory.

Deleting mailboxes

Well this is a really funny one and I think it is a bug actually. The remove-mailbox cmdlet didn't get the -organization parameter which make it impossible to delete a mailbox unless you use the combination of get-mailbox and remove-mailbox as follows

get-mailbox akhater@testorg.com -Organization TestOrg | remove-mailbox

Managing Organization as Organization Admin

Well I know that most hosting companies provide their customers with panels to do the management however exchange 2010 provides a decent management interface which is nothing but the Outlook Web App ECP.

Remember that administrator password we have used when we first created our TestOrg in part 1 of this tutorial? Well it is now time to use it ...

From the web browser reach https://casserver/ecp and logon with the organization username/password.
(one thing I've noticed is that now the OWA authentication page asks by default for the email address instead of Domain\Username)

After logging on you have the option to manage your organization

And there you will presented with the options of Creating new mailboxes/managing Mailboxes/reseting password and even creating SMTP rules and tracking emails

A look at address lists

I would like to add that, even if address list segregation is not supported yet on Exchange 2010 SP1, when installed in hosting (or multi-tenancy) mode each user will only see their Global Address Lists accounts that belongs to the same organization. So a user in the TestOrg organization will not see users in any other organization and vice-versa.

Conclusion

I hope that, by now, you are familiar with the basics of Exchange 2010 SP1 hosting mode how to create and manage organizations.
In the last part of this tutorial I will show you how to make it all work putting the pieces together.

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About Antoine Khater

I have been working in IT consultancy and solution integration since 1998 and I consider myself lucky to be, one in a few, making a living out of my passion. I am also member of the famous Experts Exchange (profile here) online community where I try my best to share what I have learned along the road.

Tagged as: exchange 2010, exchange multi-tenant, Exchange Server, tutorials Leave a comment

http://www.zerohoursleep.com/2010/10/step-by-step-starting-with-exchange-2010-sp1-multi-tenant-installation/ Step-by-step Starting with Exchange 2010 SP1 multi-tenant: Installation « Zero Hour Sleep

[...] hosting mode Part 2: Creating and deleting Organizations in Exchange 2010 SP1 hosting mode Part 3: Managing Organization in Exchange 2010 SP1 hosting mode Part 4: Sending and receiving emails in Exchange 2010 SP1 hosting [...]
http://www.zerohoursleep.com/2010/10/step-by-step-starting-with-exchange-2010-sp1-multi-tenant-create-and-delete-organizations/ Step-by-step Starting with Exchange 2010 SP1 multi-tenant: Create and delete organizations « Zero Hour Sleep

[...] hosting mode Part 2: Creating and deleting Organizations in Exchange 2010 SP1 hosting mode Part 3: Managing Organization in Exchange 2010 SP1 hosting mode Part 4: Sending and receiving emails in Exchange 2010 SP1 hosting [...]
http://www.zerohoursleep.com/2010/10/step-by-step-starting-with-exchange-2010-sp1-multi-tenant-sending-and-receiving-emails/ Step-by-step Starting with Exchange 2010 SP1 multi-tenant: Sending and receiving emails « Zero Hour Sleep

[...] hosting mode Part 2: Creating and deleting Organizations in Exchange 2010 SP1 hosting mode Part 3: Managing Organization in Exchange 2010 SP1 hosting mode Part 4: Sending and receiving emails in Exchange 2010 SP1 hosting [...]
Fedwards

How do you change the organization administrator password
Fedwards

Never mind, just figured it out.
mouhamad

is there a global administrator to view/manage all the organizations?? maybe have an alias on all the domains created??
http://whygoogle.me/ akhater

yes the built in administrator that is created when you installed you Active Directory can manage all organizations
Mouhamad

how would you setup aliases for differenct hosted clients? i dont see that in the Active directory or in the owa??
http://whygoogle.me/ akhater

I didn't get the question sorry
Mouhamad

my original question: is there a global administrator to view/manage all the organizations?? maybe have an alias on all the domains created??

you replied: yes the built in administrator that is created when you installed you Active Directory can manage all organizations .

??how/where would you setup administrator aliases for differenct hosted clients? i dont see that in the Active directory or in the owa??
Utkarsh Kadganche

Hi,
What is the partnerdelegatedtenantmanagement role ? If in a senario I am a whole seller who provides my AD & Exchange for hosting to another reseller .. wont this role given to the admin of the reseller help create orgs in his OU ?

If true how can I assign the role to this administrator ?

Please give me your feed back …
It

this is great..
quick question though.. i have 2 hosted organizations. org1.com and org2.com- how would i give a user aliases on both domains: ie: mailadmin@org1.com and mailadmin@org2.com
It

never mind figured it out.. new-accepteddomian..
thanks though..
Dr Action

How to add additional Domains to specific Organizations that cannot be user by other Organizations ?
Faded Jeans

I did pretty well until I tried to surf to the /ecp/ page; I can't see anything. I also don't see the IIS Manager, so I'm not sure what to do to troubleshoot this. Where should I begin?

Thanks a lot for the tutorial. It's been a huge help.
Faded Jeans

I added the IIS7 Manager; I see all of the virtual directories that I expect to see. i still can't view /owa/ or /ecp/. I don't have an SSL cert assigned to this, but I added it to the tursted sites. Is there anything else that I have to configure to see ECP/OWA/etc?
Syednazim171

Hi Yousuf, This is Syed Nazim, i have created multi tenant orgnanizations and users each tenant. however i am not able to send any emal to the other tenants. the mail gets bounced back. earlier when i try to send email from 1 tenant to another tenant the message stays as unreachable when i check through get-message. however i checking your article i had set a new send connector which was shown on your website

[PS] C:Windowssystem32>new-SendConnector -Name
‘Haryanagovt’ -Usage ‘Internal’ -AddressSpaces’SMTP:Haryanagovt.poc;1′,’SMTP:Haryanataxation.poc;1′,’SMTP:Haryanaeducation.poc;1′
-IsScopedConnector $false -DNSRoutingEnabled $false -SmartHo

sts ‘[127.0.0.1]‘ -SmartHostAuthMechanism ‘None’
-UseExternalDNSServersEnabled $false -SourceTransportServers ‘IDC’

As of now wen i send email form 1 tenant to another tenant the email gets bounced back. please help. or you can reply to my email : syednazim171@gmail.com

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